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CRM Setup, Optimisation and Development
Most businesses have a CRM that no one really uses. Contacts dumped in without structure. No pipeline. No automation. The sales process lives in someone's head or a spreadsheet.
Email Marketing and Automation
Email is still the highest-ROI channel most SMEs have. Most businesses either send too rarely, send the same thing to everyone, or have zero automation. The list is sitting there. The money is sitting in the list.
Customer Journey and Conversion
Traffic that does not convert is just a cost. Most SME websites have no real conversion logic: unclear calls to action, no lead capture, forms that go nowhere, follow-up that never happens. People arrive, look around, and disappear.
Reporting and Data Foundations
You are probably making decisions based on gut feel. Not because you are not analytical, but because your data is in three different places, none of it joins up, and the reports you do have are full of numbers that do not tell you what to actually do next.
Local Search and Google My Business
For most local businesses Google My Business is the highest-leverage digital asset they have and the most neglected one. Set up once, never touched again. Wrong categories. No review strategy. Posts empty for months. Meanwhile your competitors show up and you do not.
Website and Ecommerce Builds
If you are starting from scratch, or working from a site that is not doing its job, I can build a clean conversion-focused website or ecommerce setup as part of your engagement.